Refund Policy

Thank you for supporting The Astra-Botanica! We hope you love your purchase, but if something isn’t quite right, we’re here to help.

 

Returns & Refunds

Because many of our products are made to order or fulfilled through print-on-demand partners, we do not accept returns or exchanges unless your item arrives damaged or defective.

 

Damaged or Incorrect Items

If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery. Be sure to include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging (if applicable)

We’ll be happy to offer a replacement or refund, depending on the situation.

 

Order Cancellations

Orders can only be canceled within 2 hours of purchase. After that, they may already be in production and cannot be changed.

 

Non-Refundable Items

• Custom or personalized orders

• Sale or clearance items

• Digital downloads

 

Questions?

We want you to feel confident shopping with us. If you have any concerns about your order, please reach out at jessie@theastra-botanica.com and we’ll do our best to make it right.